Following using one of our services, you may be asked to provide feedback on your experience. This could come in one of a number of different formats – either via text message, a telephone call or a paper form that is sent to you in the post.
It’s quick and simple to give us your answer, and you’ll find that it is mainly based around the NHS Friends and Family Test.
If you’d prefer not to take part, you can either opt out at the point you are registered as a patient, or you can opt out once you receive the first message, and we promise we won’t ask you again.
“How likely are you to recommend our service to a friend or family member if they needed similar care or treatment?”
That’s the main question we want the answer to. It’s the same question you will get asked in all NHS services, whether you’ve been to A&E, your GP or an outpatient service. There are a range of options from Extremely Likely to Extremely Unlikely.
You’ll be asked following your discharge from our service – the reason for this is so that you’ve experienced the whole service before giving feedback, rather than just part of it. Of course answering is completely voluntary, however your feedback is absolutely vital to the running of a successful service. We can pass on all the great comments we get, sharing and spreading best practice throughout the country, and we can also learn from your suggestions in order to make improvements where we can.
You may also then be given the opportunity to fill in a further short survey that asks six yes/no questions and gives us a little more information on your experience. Again there is no obligation to fill this out, but it would be very useful for us and much appreciated.
If you’d like, you can give us feedback on any individual service by filling in the form below.
At Connect, we all share the same passion for delivering the best service, treatment and patient experience we can. You could say it’s in our DNA to help people improve their quality of life.